Privacy policy

Privacy Policy

Last updated: November 5, 2026

This policy explains how ("Trengo Shop", "we", "us") collects, uses and shares your personal information when you visit trengoshop.com or buy from us.

Information we collect
- Contact details: name, email address, phone number, shipping and billing address.
- Order details: products you buy, order history, delivery status.
- Payment details: payments are handled by our payment processor. We do not see or store your full card number.
- Device and usage data: IP address, browser type, pages viewed, cookies and similar technologies.
- Messages you send us, such as emails to customer support, and reviews you write.

How we use it
- To process and deliver your orders and send order updates and tracking.
- To provide customer support and handle returns and refunds.
- To prevent fraud and keep our store secure.
- To improve our website and understand how it is used.
- To send marketing emails, only if you opt in. You can unsubscribe at any time using the link in the email.

Who we share it with
We share information only as needed to run the store:
- Shopify, which hosts our store and checkout.
- Payment processors, to take payment.
- Our fulfillment partner (CJ Dropshipping), which receives your name, shipping address, phone number and order details to pack and ship your order.
- Shipping carriers, to deliver your package.
- Review and email service providers, such as Judge.me, to collect product reviews.
- Analytics and advertising partners, if enabled, according to your cookie choices.
- Authorities, if required by law.
We do not sell your personal information for money.

Cookies
We use cookies to keep your cart working, remember your preferences and measure site performance. You can control cookies in your browser settings, and through the privacy choices banner or the "Your Privacy Choices" link on our site where available. Blocking some cookies may affect how the site works.

Your rights
Depending on where you live (for example California, the UK or the EU), you may have the right to access, correct, delete or receive a copy of your personal data, to object to certain uses, and to opt out of sharing for advertising. To make a request, email support@trengoshop.com. We may need to verify your identity first. We will respond within the time required by law.

California residents
We do not sell personal information for money. You can ask us what categories of personal information we collect and share, request deletion or correction, and opt out of sharing for cross-context behavioral advertising. We will not treat you differently for using these rights.

Data retention
We keep order and account information as long as needed to provide our services, handle returns, and meet legal, tax and accounting obligations, then delete or anonymize it.

International transfers
Our service providers may process your data in countries outside your own, including the United States and the United Kingdom. We use appropriate safeguards where required.

Security
We use reasonable technical and organizational measures to protect your data. No online service is completely secure, so we cannot guarantee absolute security.

Children
Our store is not directed to children under 13 (or 16 in some regions), and we do not knowingly collect their data.

Changes
We may update this policy from time to time. The date at the top shows the latest version.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@trengoshop.com. You can find our other contact details on our contact information policy.