Terms of service

Terms of Service

Last updated: November 5, 2026

These terms apply when you visit trengoshop.com or buy from Trengoshop ("Trengo Shop", "we", "us"). By using the site or placing an order, you agree to them.

1. Using the site
You must be at least 18, or have a parent or guardian's permission, to place an order. Please give accurate information and keep your account details private. You agree not to misuse the site, try to break its security, or use it for anything unlawful.

2. Products and descriptions
We try to describe and show our products as accurately as we can. Colors may look slightly different on different screens. Our products are pet accessories for ordinary pet care and play and are not medical products. Please read any instructions, supervise your pet, and stop using a product if your pet seems uncomfortable.

3. Prices and payment
Prices are in US dollars and may change without notice. We may correct pricing errors and cancel orders affected by them, with a full refund. Payment is taken when you place your order. Your order is not accepted until we confirm it by email.

4. Order acceptance
We may refuse or cancel an order, for example because of stock problems, suspected fraud, or errors in price or address. If we cancel an order you have paid for, we will refund you in full.

5. Shipping, returns and refunds
Delivery is described in our Shipping Policy, and returns and refunds in our Refund Policy. Both form part of these terms.

6. Intellectual property
All content on this site, including text, images, logos and design, belongs to us or our licensors and may not be copied or used without our written permission.

7. Reviews and messages
If you post a review or message, you give us permission to display it on our site and in our marketing. Reviews must be honest and must not contain unlawful, offensive or misleading content. We may remove content that breaks these rules.

7A. Videos, photos and other content you share
If you send us or upload a video, photo or other content (including with a product review), you confirm that:
- you own it or have permission to share it;
- it does not show other people, especially children, without their permission;
- it does not contain personal information (such as full names, addresses or phone numbers), or anything unlawful, offensive, misleading or that makes health claims.

You keep ownership of your content. By submitting it, you give Trengo Shop a non-exclusive, royalty-free permission to display it on our website and our social media pages until you ask us to remove it. We will not use your content in paid advertising unless you agree separately and in writing.

We review content before it is published, and we may decline or remove anything at our discretion. To ask us to remove your content, email support@trengoshop.com and we will remove it promptly. We may offer a discount or small gift for sharing content. This never depends on your review being positive.

8. Limitation of liability
To the fullest extent allowed by law, we are not liable for indirect or consequential losses arising from use of the site or our products. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these terms limits any rights you have under consumer law that cannot be excluded.

9. Third-party services
Our site uses services from others (for example Shopify, payment providers and carriers). We are not responsible for their sites or services.

10. Governing law
These terms, and any dispute arising from them or from your use of the site or your orders, are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Any legal action will be brought in the state or federal courts located in Wyoming, and you and we consent to those courts. Nothing in these terms takes away any rights you have under the consumer protection laws of the state where you live that cannot be waived by contract.

11. Changes
We may update these terms. The version published on the site when you place your order applies to that order.

12. Contact
Trengo Shop
[COMPANY ADDRESS]
Email: support@trengoshop.com