Shipping policy

Shipping Policy

Last updated: November 5, 2026

Where we ship
“We currently ship to the 50 US states and Washington, D.C. We do not ship to US territories, PO boxes or outside the United States.”

Shipping cost
Standard shipping is free on all orders.

Processing time
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time
Our products are shipped from our fulfillment partners' warehouses, some of which are located outside the United States. Estimated delivery time is 7-15 business days after your order ships. Delivery times are estimates and can be longer during busy periods, holidays or customs delays. Your items may arrive in separate packages.

Tracking
When your order ships, we email you a tracking number. Tracking can take 2-5 days to show updates after the first scan. You can also see your orders when you sign in to your account on our website.

Incorrect address
Please check your shipping address carefully at checkout. We cannot ship to PO boxes. If an order is returned to us because of an incorrect or incomplete address, we may need to ask for a new address and an extra shipping fee to send it again.

Customs, duties and taxes
We do not charge import duties on shipments to the United States. If any are applied, we will tell you before shipping.

Lost, delayed or damaged packages
If your package has not arrived after 20 business days, or arrives damaged, email support@trengoshop.com with your order number and we will make it right with a replacement or refund.

Contact
Trengo Shop
[COMPANY ADDRESS]
Email: support@trengoshop.com